We are committed to collaborating with our clients, their families and guardians when choosing and planning their services.
To provide guidance to our staff and clients about how we support clients to make choices about the services they receive based on their individual needs and goals.
Implementing this policy is the responsibility of all Horizon Therapy Services Employees. The Practice Manager is responsible for ensuring all staff read and implement this policy and associated procedures, and that feedback is sought from our clients to ensure continuous improvement in everything we do.
Our Service Commitment
Planning and delivering outcomes for children
In full alignment with the NDIS Practice Standards we will work with our clients to ensure that:
Monitoring and review
The Horizon Therapy Services Management Committee will monitor and review the implementation of this policy on a quarterly basis. Feedback from our clients will also be sought as part of our commitment to customer feedback and through our Advisory Committee.
For further information on this policy and associated risk management procedures, contact Kelly Katavic, Practice Manager at firstname.lastname@example.org
This policy and procedure will be revised as required and at no later than one year from the date of last major revision.